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Service Manager

Job Description

Lee's South

The Service Manager provides leadership and competency in both service and sales.  

Primary Responsibilities

  1. Hands on involvement in hiring, training and mentoring all service staff
  2. Supervise all service staff and ensure that labor is scheduled accurately and completed in a timely fashion
  3. Educate staff on any policy changes, promotions and service bulletins in a timely fashion
  4. Provide great customer service in either a service or sales oriented capacity
  5. Address any customer service and warranty issues as they arise
  6. Provide on the spot diagnosis of bicycle related issues and provide accurate repair quotes, repair times and other suggested maintenance items
  7. Schedule and provide support for service clinics for staff, customers and off site events
  8. Organize and maintain stock of service related supplies and goods

Mechanical Skills

The Service Manager must be able to quickly diagnose and fill all manner of bicycles including but not limited to:

  1. Bottom brackets, headsets and hub bearings
  2. Derailleur adjustments and repair
  3. Drivetrain installation, maintenance and repair
  4. Mechanical and hydraulic brake system installation and repair
  5. Wheel building, maintenance and repair
  6. Front and rear suspension maintenance and repair
  7. Shimano, SRAM and Campy drivetrain system knowledge a must

The ideal candidate will have or be able to:

  1. 2+ years of bicycle retail and/or bicycle service experience
  2. At least 2 years experience in retail management
  3. Highly organized
  4. Strong attention to detail
  5. Strong focus on quality
  6. Lift and move boxes over 25lbs on a regular basis
  7. Work both independently or as a team
  8. Maintain a positive, friendly and motivated presence to provide the best possible service and support at all times

This is a full time position that requires 40 hours a week.  Weekend availability and overall scheduling flexibility is a must.

We appreciate all applicants but only those selected for interviews will be contacted.

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